![]() You are seeing what happens within the company during your customer's journey. Service blueprint map: does not focus as heavily on the customers it gives more insight into your company and staff.This map helps you determine how you can improve your customers' overall day by optimizing your service around potential daily struggles or needs. A day in the life map: a glimpse into the daily life and routine of your customer.The future state map looks at your goal customer experience and helps you implement changes and policies to get there. Future state map: this is great if you are looking for a way to improve customer experience and relations.Current state map: this map is basically a visualization of the clients' experience as it is currently.Here are a few of the different kinds of journey maps to help you decide which one will work for you. ![]() Your map will depend on your product, your staff, and of course, your client base.
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